Privacy Policy

This Privacy Policy explains how PARTNER REVENUE GUARD PTY LTD (ACN 696 215 693, ABN 45 696 215 693), trading as Partner Revenue Guard ("we", "us", or "our"), collects, holds, uses, discloses, and otherwise handles personal information when you access or use the Partner Revenue Guard website, platform, dashboards, reports, alerts, APIs, applications, integrations, and related services (together, the Platform).

We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, where applicable, other privacy and data protection laws.

By using the Platform, visiting our website, interacting with us, or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

This Privacy Policy applies to personal information we collect in connection with:

• visitors to our website;
• customers and prospective customers;
• users of the Platform;
• representatives of our customers, partners, vendors, and service providers; and
• people who contact us, subscribe to updates, request demos, or otherwise interact with us.

This Privacy Policy does not govern the privacy practices of third-party websites, services, or platforms that may be linked to or integrated with the Platform.

3.1 Information you provide directly

We may collect personal information such as:

• full name;
• email address;
• phone number;
• company or business name;
• job title or role;
• account login credentials and authentication details;
• billing, subscription, and payment-related information;
• profile details and preferences;
• support requests, enquiries, feedback, and correspondence;
• information you provide when booking a demo, signing up, responding to surveys, or participating in promotions; and
• any other information you voluntarily provide to us.

3.2 Information collected through your use of the Platform

We may collect information such as:

• account and workspace details;
• URLs, domains, web assets, monitoring targets, and configuration settings you submit;
• incidents, alerts, reports, screenshots, logs, and workflow records;
• metadata relating to monitored assets;
• audit logs and activity history;
• integration settings and connected service metadata; and
• device, browser, session, and usage information.

3.3 Website and technical information

When you visit our website or use the Platform, we may automatically collect information such as:

• IP address;
• device identifiers;
• browser type and version;
• operating system;
• pages viewed and features used;
• referral source;
• date and time of access;
• approximate geolocation based on IP address; and
• cookie and similar technology data.

3.4 Information from third parties

We may receive personal information from third parties such as identity or authentication providers, payment processors, analytics providers, CRM and marketing platforms, publicly available business sources, referral partners, and customers who provide details about their personnel or authorised representatives.

We may collect personal information when:

• you create an account or use the Platform;
• you complete a form on our website;
• you request a demo or contact us;
• you subscribe to updates or marketing communications;
• you connect integrations or configure monitored assets;
• you interact with support or customer success;
• you make a payment or enter into a subscription;
• you browse our website or use the Platform; and
• third parties provide information to us on your behalf or through connected systems.

Where practicable, we collect personal information directly from you. In some cases, we collect it from third parties or automatically through technology.

We may collect, hold, use, and disclose personal information for the following purposes:

• to provide, operate, maintain, secure, and improve the Platform;
• to create and manage accounts, workspaces, and subscriptions;
• to authenticate users and manage access;
• to process payments, renewals, invoices, and account administration;
• to monitor system performance, reliability, and security;
• to generate dashboards, reports, alerts, analytics, and workflow outputs;
• to provide customer support, onboarding, and customer success services;
• to communicate with you about your account, subscription, service updates, support matters, security notices, or changes to our policies;
• to respond to enquiries, demo requests, and sales opportunities;
• to conduct analytics, research, testing, troubleshooting, and product development;
• to personalise and improve user experience;
• to detect, investigate, and prevent fraud, security incidents, misuse, or unlawful activity;
• to comply with legal, tax, accounting, regulatory, and contractual obligations;
• to enforce our Terms and Conditions and protect our rights; and
• to send marketing and promotional communications where permitted by law.

Where required by applicable law, we will only process personal information where we have a lawful basis to do so, including where:

• the processing is necessary to perform a contract with you or your organisation;
• the processing is necessary for our legitimate interests, provided those interests are not overridden by your rights;
• we are required or authorised by law to do so; or
• you have provided consent.

Where we rely on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

We use cookies, local storage, scripts, and similar technologies on our website and Platform for purposes such as:

• keeping you signed in;
• remembering preferences and settings;
• supporting security and preventing abuse;
• measuring product and website usage;
• understanding onboarding, engagement, and platform performance; and
• improving functionality and user experience.

Where required by law, we ask for your consent before using non-essential cookies or analytics technologies. Essential cookies remain active because they are necessary for the operation, security, and functionality of the Platform.

If you enable analytics cookies, we may use analytics technologies, including PostHog, to understand how users navigate the website and Platform, which pages and features are used, and how onboarding and product flows perform. If you do not enable analytics cookies, those analytics technologies will not be activated.

You can manage your cookie preferences at any time through our Cookie Settings controls and can find more detail in our Cookie Notice.

We may send you different types of communications in connection with the Platform, including:

• essential account and service communications, such as account verification, password reset, billing notices, security updates, legal notices, and subscription-related messages;
• operational product notifications, such as monitoring alerts, issue notifications, recovery notifications, Slack alerts, and other service-related notifications you enable through the Platform;
• product education and lifecycle communications, such as onboarding emails, setup reminders, reactivation emails, and product usage tips; and
• marketing and promotional communications, such as newsletters, product announcements, and promotional updates.

Essential account and service communications are necessary to provide the Platform and may still be sent even if you opt out of marketing communications.

Operational issue alerts are controlled by your alert preferences, including your selected email and Slack notification settings.

Product education and lifecycle communications may be controlled by your communication preferences where available.

Marketing communications are sent where permitted by law and, where required, with your consent. You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us. We aim to honour unsubscribe requests promptly in accordance with applicable law.

We may disclose personal information to:

• our related entities, contractors, and personnel;
• cloud hosting, infrastructure, and software providers;
• payment processors and billing providers;
• analytics, monitoring, support, and CRM providers;
• email, messaging, and communications providers;
• identity verification and authentication providers;
• professional advisers, including lawyers, accountants, auditors, insurers, and consultants;
• business partners and integration providers where you enable or request an integration;
• government, regulatory, law enforcement, or dispute resolution bodies where required or authorised by law; and
• a buyer, investor, successor, or adviser in connection with a merger, acquisition, financing, business sale, or corporate transaction.

We may also disclose personal information to third-party service providers that help us operate the Platform and associated business functions, including hosting, database, authentication, payment processing, email delivery, analytics, support, monitoring, and messaging providers. Examples of current subprocessors and vendors are listed on our Subprocessor & Vendor Disclosure page.

We do not sell personal information to third parties for monetary consideration.

We may store or process personal information in Australia and in other countries where our service providers, cloud infrastructure, contractors, or integration partners operate.

As a result, personal information may be transferred to, stored in, or accessed from countries outside Australia, which may have privacy laws different from those in Australia.

Where required by law, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy obligations. Depending on the nature of the service and applicable law, this may include contractual protections, vendor due diligence, access controls, and other safeguards.

We take reasonable technical, organisational, and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include access controls, encryption, authentication controls, logging, backups, monitoring, and vendor due diligence.

However, no system, transmission method, or storage process is completely secure. You acknowledge that we cannot guarantee absolute security.

You are responsible for maintaining the security of your own devices, systems, passwords, integrations, and user access controls.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Platform and related services;
• maintain account records;
• comply with legal, accounting, tax, audit, and reporting obligations;
• resolve disputes; and
• enforce agreements and protect our legitimate interests.

We may retain de-identified, anonymised, or aggregated information for analytics, product improvement, benchmarking, and business purposes.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

Some information may remain in backups, logs, security records, billing systems, or archived systems for a limited period after deletion or account closure where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or business continuity.

In many cases, our customers upload or configure information within the Platform on behalf of their organisation. In those circumstances:

• the customer may determine what information is uploaded to the Platform;
• we may act as a service provider or processor handling that information on the customer's behalf; and
• the customer is responsible for ensuring it has the right to provide that information to us and for its own compliance obligations.

If you are an employee, contractor, or representative of one of our customers and your information has been provided to us by that customer, you may wish to contact that customer directly.

Because Partner Revenue Guard may be used to monitor websites, landing pages, redirects, tracking paths, and other digital assets, some data processed through the Platform may relate to third-party systems or public webpages.

Users are responsible for ensuring they are authorised to monitor and submit those assets. We do not control the privacy practices of third-party sites and are not responsible for personal information collected by those third parties outside our Platform.

14.1 Monitoring data minimisation

Because monitored URLs, redirect paths, screenshots, and related monitoring outputs may sometimes contain personal information or identifiers in query strings, page content, or captured evidence, we take reasonable steps to minimise unnecessary collection, display, and retention of that information within the Platform. This may include masking, redaction, limiting retention, restricting visibility, or other privacy-aware handling where practical.

Subject to applicable law, you may request access to the personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information.

To make a request, please contact us using the details below. We may need to verify your identity before responding. Before responding to a request, we may require information reasonably necessary to verify your identity and authority to make the request.

We may refuse a request where permitted by law, in which case we will explain the reasons if required.

Depending on where you are located and the laws that apply, you may have rights including the right to:

• access personal information we hold about you;
• request correction of your personal information;
• request deletion of your personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request data portability; and
• complain to a privacy regulator.

These rights are not absolute and may be subject to legal exceptions and limitations.

The Platform is designed for business use and is not directed to children. We do not knowingly collect personal information from children under 16 without appropriate authority.

If you believe a child has provided us with personal information without authorisation, please contact us so we can take appropriate steps.

If you have a complaint about how we handle personal information, please contact us first using the details below.

We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices.

We will post the updated version on our website or Platform and update the "Last updated" date. Your continued use of the Platform after an updated Privacy Policy takes effect constitutes acknowledgment of the updated policy.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Notice.

We use third-party service providers to help us deliver and support the Platform. For a current list of our subprocessors, including the services they provide and the regions where they operate, please see our Subprocessor & Vendor Disclosure page.

US state privacy rights may apply depending on your state of residence and applicable law. For additional information relevant to US residents, please see our US State Privacy Notice.

To exercise your privacy rights or submit a request regarding your personal information, you can use our privacy request form.

We use Stripe as our payment processor and subscription billing provider. When you make a payment, start a trial requiring a payment method, manage your subscription, or update billing details, your billing information (including payment method details, billing address, billing country, and related transaction data) is collected and processed by Stripe in accordance with Stripe's privacy practices.

All prices on the Platform are in USD unless otherwise stated. Taxes may apply depending on your billing location.

For more information about how Stripe handles personal information, please refer to Stripe's privacy policy.

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

PARTNER REVENUE GUARD PTY LTD
ACN 696 215 693
ABN 45 696 215 693
Attention: Privacy Officer

You can also submit a privacy request through our website or contact us at privacy@partnerrevenueguard.com.